Privacy Policy

Privacy Policy for Nest Physiotherapy

Effective Date: June 25, 2025

Nest Physiotherapy ("we", "our", or "us") respects your privacy and is committed to protecting the personal information you provide. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with us through our website, communications, services, and booking platform.

1. Information We Collect

We collect the following personal information when you voluntarily provide it:

-Your name, phone number, and email address when booking an appointment, joining our newsletter, or filling out a contact form

-Health-related information necessary for physiotherapy services (via Jane App)

-Communication preferences and consent for marketing messages

2. How We Use Your Information

We use your information only for purposes related to our services, including:

-Booking and managing appointments via Jane App

-Sending appointment reminders and administrative communications

-Delivering newsletters, promotional messages, and updates (via SMS and email), only if you have explicitly opted in

-Responding to inquiries and improving our service experience

We do not sell, rent, or share your personal information with third-party marketers or advertisers.

3. Text Message and Email Communications (A2P 10DLC Compliance)

By opting in, you consent to receive text messages and/or emails from Nest Physiotherapy for marketing and service-related purposes.

Message frequency may vary.

Message and data rates may apply.

You can opt out at any time by replying STOP to any SMS, or clicking unsubscribe in any email message.

To opt back in, you may text START or re-subscribe using our forms.

Our SMS number is (647) 931-7776 and all messages are sent in compliance with Canadian and U.S. messaging regulations including A2P 10DLC.

4. Third-Party Platforms

We use Jane App to manage all appointment scheduling and client health information. Your use of that platform is governed by Jane App’s Terms of Use and Privacy Notice.

5. Data Security

We take reasonable precautions to protect your data against unauthorized access, disclosure, or misuse. All information is stored securely and accessed only by authorized personnel.

6. Your Rights

You have the right to:

Access or correct your personal data

Withdraw consent at any time

Request deletion of your personal data, subject to legal requirements

To make a request, please contact us using the information below.

7. Contact Us

Nest Physiotherapy
Attn: Helen Wong
309 Jane St
Toronto, Ontario, M6S 3Z3
📞 (647) 931-7776
📧 [email protected]

By using our services or providing your contact information, you acknowledge and agree to this Privacy Policy.